Last updated: 2025. This page explains what personal information winzer collects, how it is used, and the rights available to you as a player based in the Philippines.
When you create an account on the platform, we collect the details you submit during the registration process — including your name, date of birth, contact number, and email address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine gaming regulations, and set up your account correctly. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process. Providing accurate information is a condition of using the platform, and any false or misleading details may result in account suspension. All registration data is stored securely and is only accessible to authorised personnel. You can request a correction to your registered details at any time by contacting the support team.
We record details of all deposits, withdrawals, and gaming transactions carried out through your account, including amounts in Philippine pesos, timestamps, and the payment channels used. This data is necessary to process your transactions accurately, maintain a complete account history, and comply with financial reporting obligations under applicable Philippine law. Payment credentials such as e-wallet account numbers or bank details are handled through our payment partners and are not stored in full on our servers. Transaction records are retained for the period required by law and are used to resolve any disputes that may arise. We do not use your payment data for any purpose beyond processing your transactions and meeting our legal obligations. If you have questions about a specific transaction, the FAQ page provides guidance on how to raise an enquiry.
We automatically collect certain technical data when you access the platform, including your device type, operating system, browser version, IP address, and session activity logs. This information helps us maintain platform security, detect unusual or potentially fraudulent activity, and improve the overall experience for players in the Philippines. Usage data such as the games you play, the sections you visit, and the duration of your sessions may also be recorded to help us understand how the platform is being used. We do not use this data to build advertising profiles orsell it to third parties. All technical data is processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. If you have concerns about how your device data is handled, you may reach out to our support team for clarification.
When you contact our support team through live chat or any other available channel, we retain a record of that communication to help resolve your query and to improve the quality of our service. Any information you share during a support interaction — such as account details, transaction references, or personal circumstances — is treated as confidential and is only accessible to the team members handling your case. We may also send you service-related messages such as account notifications, security alerts, or updates to our policies; these communications are necessary for the operation of your account and cannot be opted out of. Promotional communications, if any, will only be sent where you have given your consent, and you may withdraw that consent at any time. All communication records are stored securely and are not shared with external parties except where required by Philippine law or regulatory authorities. If you wish to review or delete records of your support interactions, please contact us directly.
winzer processes your personal data only where there is a lawful basis for doing so under the Data Privacy Act of 2012 and applicable Philippine regulations. The primary bases we rely on are: the performance of your account contract (processing necessary to provide the services you signed up for), compliance with legal obligations (such as anti-money laundering requirements and age verification), and our legitimate interests in maintaining platform security and preventing fraud. Where we rely on your consent — for example, for optional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. We do not process your data for purposes that are incompatible with the reasons it was originally collected. A full record of our processing activities is maintained internally and is available to the relevant Philippine regulatory authorities upon request.
We use industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access controls that restrict data to authorised personnel only, regular security assessments, and secure server infrastructure. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and never sharing it with anyone. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. We also conduct periodic reviews of our security practices to ensure they remain effective against evolving threats. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action.
We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technology infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are required to handle your data in accordance with applicable Philippine data protection law and are bound by contractual obligations that prohibit them from using your data for any other purpose. We may also disclose your data to government agencies, law enforcement, or regulatory bodies in the Philippines where we are legally required to do so. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy.
We retain your personal data for as long as your account remains active and for a further period as required by Philippine law and regulatory obligations — typically a minimum of five years following account closure for financial and identity records. Data that is no longer needed for any lawful purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you close your account, we will begin the process of removing or anonymising your personal data within a reasonable timeframe, subject to any legal hold requirements. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes. You may request information about the specific retention periods that apply to your data by contacting our support team. We review our retention practices regularly to ensure they remain proportionate and compliant with applicable law.
Under the Data Privacy Act of 2012, players in the Philippines have the following rights regarding their personal data held by winzer.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within the timeframe required by Philippine law. Requests can be submitted through our support team, and we may ask you to verify your identity before releasing any information.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact our support team for changes that require manual review. We will action correction requests promptly and notify you once the update has been made.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that some data must be retained to comply with Philippine legal and regulatory obligations, and erasure requests will be assessed against those requirements before being actioned.
You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis. You may also object to receiving any optional communications from us at any time. We will stop processing your data for the objected purpose unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
To exercise any of the rights described above, please contact our support team through the live chat available on the platform. We may need to verify your identity before processing your request to ensure that your data is not disclosed to or acted upon by an unauthorised person. We aim to respond to all data subject requests within the timeframes prescribed by the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For general questions about your account or platform features, the FAQ page is a good starting point. You can also review our Terms and Conditions for the full framework governing your use of the platform.
Our support team is available to help with any privacy-related queries. You can also visit the FAQ page for quick answers, or create a free account to start enjoying sports betting, casino games, and more — all in Philippine pesos.